Patient Safety Charter


Patient Safety Charter


Welcome to Crabtree Road Dental Practice

Our aim is to make your treatment and care at the Surgery as relaxing and comfortable as possible. If you are a patient or a prospective patient we hope this guide will inform you of how our Surgery works and what we do to ensure that you receive the highest possible standards of care throughout your stay.
We are committed to achieving and maintaining full compliance with the requirements of the Health and Social Care Act 2008 (Regulated Activities), Regulations 2009 and the Care Quality Commission (Registration) Regulations 2009.


Summary of Statement of Purpose


Crabtree Road Dental Practice provides diagnostic, preventive, restorative and surgical dental procedures for children and adults. We provide dental care under NHS, Private and Denplan arrangements for adults and children.  We have limited disabled access and we can provide referral services.
The staff at Crabtree Road Dental Practice are dedicated to providing the highest possible level of care and we provide a range of treatments to help you maintain good oral health in comfortable and safe surroundings to an affordable price.


Provider and Registration Details

Crabtree Road Dental Practice is registered with the Care Quality Commission (CQC) for the purpose of providing Primary Dental Care Services
Address: 25 Crabtree Road West Green, Crawley, RH11 7HL. Tel 01293 526481


The Service Provider is Kellie Downie Reg.No 1-647994731 , with the same address as above.

The Dentist of the Crabtree Road Dental Practice is:-

Kelie Downie
GDC No.175659


Quality Assurance at Crabtree Road Dental Practice


We take our responsibilities as dental professionals very seriously and all members of staff are qualified and trained in the performance of their duties. We aim to provide dental treatment of consistent high quality.


We will only provide treatment that meets your dental needs and wishes.


We look after your general health and safety while providing your dental care.


We follow current guidelines on infection control and decontamination and all of our treatment rooms are designed to the highest standards to ensure that contamination risks are minimised.


We take part in continuing professional development and work according to GDC guidelines. Staff training is reviewed at least annually and we actively encourage all staff to continually update their knowledge and skills to ensure that we can provide you with the most up-to-date advances in dental health and oral hygiene.


Our staff attend regular professional training in infection control in order to ensure that you are safe from the risk of infection when attending for treatment.


Good hand hygiene is an important aspect (staff and patients) in minimising the risk of infection. You will find hand washing facilities and hand sanitizers available throughout the surgery.



Complaints Policy


The practice runs an in house complaints policy. Details of this is available at reception but if you have any concerns please address these to the Reception Team. 


Best Practice


In an effort to ensure the best for our patients below is a list of our committments to you our patients.


1. We aim to provide consistently good quality dental care for all our patients.


2. We will only provide care that meets your needs and wishes.


3. We try to make your treatment with us as comfortable and as convenient as possible.


4. We will look after your general health and safety while you are receiving dental treatment at our practice


5. We follow the governments guidelines on decontamination and infection control standards.


6. We check for mouth cancer and we will tell you what we find.


7. All team members take part in regular professional development to keep our skills and knowledge up to date.


8.We train all our staff in practice-wide work systems and regularly review training plans.


9. We welcome feedback and comments from all our patients and we will deal promptly with any complaints.


10. Every menber of staff is aware of the need to work safetly under General Dental Council guidelines.